I've got a BA in Literature with a focus on writing and media criticism, and most of a degree in art, advertising and graphic design. I've done web design, technical documentation, project coordination, vendor management, I've sold couture and fast-fashion, been a receptionist, worked as an OCR operator, done digital formatting and proofreading for print-on-demand literary classics, read manuscripts for a small self-publishing house, and worked the overnight shift at the CDC HIV/AIDS Hotline. I learned a lot at that job. I learned a lot at all of them.

Most of what I've done has been at ChannelAdvisor, now a CommerceHub company, mostly in our Managed Services department doing the hands-on work of managing our clients' listing accounts on marketplaces like Amazon, eBay, and Walmart. Client-facing, relationship-oriented, and heavily collaborative internally. Then I moved to our Sales Engineering team for a new perspective, which was hellafun and taught me a lot about our client base and how to talk with prospects, get to know them, learn about their business, find out their pain points. From there I went to our Content team to document our software, and now I'm on the Training and Development team, and I love it. Between Content and Training I feel like I've finally found where I'm supposed to be. It uses all my favorite strengths—words, stories, visual design, learning about people, finding better ways to explain things for the person you're trying to reach—all in service of my main personal drive: helping other people reach their goals. Helping other people succeed. Oof, god, I love this work. Even when it makes me nuts, I love it.

I'm also a lifelong SF & fantasy fan, a hobbyist fiction writer and hobbyist artist, and one of the growing number of older women gamers—where I also create content to try and help new players get better. I'm not a day 1 raider by any stretch, but as a beginner, I always found it helpful to hear from someone who didn't assume I already had all the exotics and could solo lost sectors, y'know?

Anyway, don't listen to folks who say an English degree won't get you anywhere. It'll get you everywhere.